Privacy Policy

Your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and how we safeguard it when you visit or make a purchase from Multan Sweets (the “Site”). By using our Site, you agree to the collection and use of information in accordance with this policy. We have written this policy in a straightforward way to earn your trust and to comply with applicable privacy laws.

1. Information We Collect

When you visit our Site or place an order, we may collect both personally identifiable information and non-personal data:

  • Personal Information: This includes details you provide us when ordering or registering: for example, your name, shipping address, billing address, phone number, email address, and payment details. We collect this information when you place an order, create an account, subscribe to our newsletter, or contact us for support. We may also maintain a record of your purchases with us.
  • Device and Usage Information: Like many websites, we automatically gather certain data when you browse our Site. This can include your IP address, browser type, device type, pages you visit, and the date/time of your visits. We might use cookies or similar technologies (small data files stored on your device) to collect this information. This data helps us understand how users navigate our Site and improve our website design and user experience.
  • Payment Information: If you pay online, your credit/debit card number or other payment details are processed via secure payment gateways. We do not store full credit card numbers on our servers for your safety. (For COD orders, no payment info is collected online aside from order details.)

We do not knowingly collect personal information from children. Our website and services are intended for general audiences and not directed to those under 13. If you are a parent or guardian and believe your child has provided personal data, please contact us to have it removed.

2. How We Use Your Information

We use the collected information to serve you better and fulfill our commitments to you:

  • To Process Orders: Your name, address, and contact info are used to fulfill your purchases, arrange delivery, and send you order confirmations and invoices. We’ll also use your contact details to communicate with you about your order status (e.g., confirmation, shipping updates).
  • To Improve Customer Service: Information you provide helps us respond to your customer service requests and support needs more efficiently. If you contact us with an inquiry or issue, we will use your provided info to address your concerns.
  • To Personalize Your Experience: Non-personal data (like browsing info) helps us understand how customers use our Site. We may use this to improve site navigation, product offerings, and overall user experience. For example, we might use browsing data to optimize our webpage layouts or to recommend popular products.
  • Marketing Communications (Opt-in): With your permission, we may use your email to send you news about new products, special offers, or promotions. We do not bombard our customers with emails – we’ll only send occasional updates that we think will be useful or interesting. You can opt-out of marketing emails at any time by clicking the “unsubscribe” link in the email or contacting us directly. We will never share your contact information with third-party marketers without your explicit consent.

We want to emphasize that we do not sell or rent your personal information to any third parties for their marketing purposes. Your information is used only to support your customer relationship with Multan Sweets.

3. How We Share Information

We treat your personal information with care and confidentiality. We only share it in a few specific situations, such as:

  • Order Fulfillment: We share necessary details with trusted third parties to complete your order. For example, our courier/shipping partners get your name, address, and phone number to deliver your package. Similarly, our payment processor will receive your payment information to process the transaction. These parties are only given the information required for their task and are contractually obliged to keep your data secure and use it only for the specified purpose.
  • Service Providers: We may use third-party service providers for functions like website hosting, database management, or email communications. They may have access to personal data in the course of providing services to us, but they are not permitted to use it for anything other than assisting us in running our business. For instance, our site is built on a secure e-commerce platform which ensures compliance with data security standards.
  • Legal Compliance: We may disclose personal information if required to do so by law or in response to valid requests by public authorities (e.g., a law enforcement request, court order, or subpoena). We do this only when we have a good-faith belief that such disclosure is necessary to comply with the law or protect our rights, your safety, or the safety of others.
  • Business Transfers: In the unlikely event that Multan Sweets undergoes a business transition such as a merger, acquisition by another company, or sale of assets, customer information might be transferred as part of that deal. Should this happen, we will ensure that the new owner honors the commitments we’ve made in this privacy policy, or we will notify you and seek consent if required by law.

4. Data Security

The security of your personal information is our top priority. We implement a variety of technical and organizational measures to protect your data:

  • Secure Browsing: Our website is SSL-encrypted, meaning that all data transmitted between your browser and our Site is encrypted. You can verify this by looking for the “https://” and padlock icon in your browser’s address bar when you visit our site.
  • Payment Safety: Online payments are handled through a PCI-DSS compliant payment gateway (the industry standard for card data security). Your credit card details are encrypted and transmitted securely; we never see or store your full card number on our servers. This ensures that your sensitive payment information is kept safe.
  • Data Storage: Personal information we hold is stored on secure servers. We restrict access to personal data to authorized personnel only – those employees or contractors who need the information to perform a specific job (customer service, order processing, etc.). They are bound by confidentiality obligations.
  • No Unauthorized Access: We protect our systems from unauthorized access using firewalls and other cybersecurity best practices. While no website can guarantee 100% security, we continuously update our security protocols to mitigate risks. In the unlikely case of a data breach, we will notify affected customers as required by applicable law and take immediate steps to remediate the situation.

5. Cookies & Tracking Technologies

Our Site uses “cookies” and similar tracking technologies to enhance your experience and gather usage information:

  • What Are Cookies: Cookies are small text files stored on your device (computer or smartphone) when you visit websites. They help the site remember your preferences and activities (like items in your cart, or your login status) so that your next visits are more convenient and personalized.
  • How We Use Them: We use cookies for things like keeping you logged in during your session, remembering what’s in your shopping cart, and understanding which pages of our site are most visited. Cookies also help us analyze web traffic and improve our site’s design and functionality over time.
  • Your Choices: You can control or delete cookies through your browser settings. Most browsers automatically accept cookies, but you can usually modify your settings to decline cookies if you prefer. Note, however, that disabling cookies might affect some features of our Site (for example, the shopping cart may not remember items).

We do not use cookies to collect sensitive personal data without your consent, and we do not use any invasive tracking or targeted advertising at this time. Our focus is on using cookies to provide you with a smooth shopping experience.

6. Your Rights & Choices

You have certain rights regarding your personal information:

  • Access and Correction: You may request details of personal information that we hold about you. If you believe that any information we have is incorrect or incomplete, please contact us and we will promptly correct it. You can also update some of your details by logging into your account on our website.
  • Withdrawal of Consent: If you have given consent for any optional data processing (e.g., receiving marketing emails), you can withdraw that consent at any time. Simply unsubscribe from the mailing list or let us know, and we will stop that use of your information.
  • Deletion: You can request that we delete your personal information. Keep in mind, however, that we may retain certain data as required by law or for legitimate business purposes (for example, records of transactions for accounting).
  • Questions or Concerns: If you have any questions about how we handle your data, or if you believe your privacy rights have been violated, please contact us (see Contact Us below). We will do our best to address your concerns. If you are not satisfied with our response, you may have the right to lodge a complaint with a relevant data protection authority in your jurisdiction.

7. Third-Party Websites

Our website may contain links to external websites for your convenience or information (for example, a link to our Facebook or Instagram page, or an embedded map for our store location). Please note that these third-party sites operate independently of Multan Sweets and have their own privacy policies. We do not have control over the content or privacy practices of those external sites. If you click on a third-party link, we encourage you to read that site’s privacy policy. We are not responsible for the protection of any information you provide to third-party websites.

8. Contact Us

Your trust is our priority. If you have any questions, concerns, or requests regarding this Privacy Policy or the personal information we hold about you, please do not hesitate to contact us:

  • Email: info@multansweets.pk
  • Phone: +92-329-9929222 (Customer Support)
  • Office Address: Multan Sweets, Haans Chowk Bosan Road, Multan, Pakistan.

We will be happy to assist you and will respond as soon as possible. Thank you for choosing Multan Sweets and for placing your confidence in us to handle your information responsibly.